Account Manager

Hours

Monday through Friday, 8:00am – 4:30pm

Employment Type

Full-time, intermediate level with potential for advancement

The Miller Group is looking for a highly qualified Account Manager to serve as the primary liaison between our company and the clients we serve. This person will be responsible for developing and managing client relationships and work directly with the service department and top level management to ensure customer success. The ideal candidate will have experience in presenting products or services to small business owners and can fully understand and identify client needs and offer solutions based off those needs.


General Responsibilities

  • Serve as the primary liaison between our clients and our company.
  • Proactively assess, clarify, and validate client needs through specific requests, ticket analysis and existing system overview.
  • Formulate and present recommended solutions that drive bottom line value for our clients through in-depth research and discovery of their existing business and technology
  • Set and manage client expectations
  • Effectively utilize provided company tools and processes to manage client accounts.
  • Build and maintain close relationships with key decision makers to fully understand the needs and priorities of their business to help them succeed.
  • Work collaboratively with the marketing and sales team to coordinate various sales activities (target mailings, telemarketing, marketing events, email campaigns, etc)
  • Constantly maintain knowledge on current product and service catalog

Competencies and Core Values

To perform the job successfully, an individual should demonstrate the following Competencies and Core Values:

Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

C – Communicate effectively – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

R – Respect everyone’s time – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

U – Understand then exceed expectations – Responds promptly to customer needs; manages difficult or emotional customer situations; solicits customer feedback to improve service; responds to requests for service and assistance; keeps commitments; commits to extra hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

C – Continue growth – Volunteers readily; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

I – Inside and outside these walls, we are one team – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

A – Always learn – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

L – Lead by example – Exhibits confidence in self and others; inspires and motivates others; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others; displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree or equivalent in Business or IT related field; or 5 to ten years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Proficient in Microsoft Office, Type 50 WPM

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The noise level in the work environment is usually moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.


Benefits

– Full health insurance
– Generous vacation policy
– Profit sharing options
– Friendly Work Environment
– Company paid advanced certifications

PLEASE SEND RESUMES TO CAREERS@THEMILLERGROUP.COM

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