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The Miller Group is a Saint Louis based Managed IT Services company that has specialized in providing premier technology solutions to Small and Mid-Sized Businesses for over 30 years. Our consistent and reliable support ensures that our clients minimize downtime and maximize efficiency.

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Systems Administrator / Network Engineer

Hours: Monday through Friday, 8:00 am – 4:30 pm
Employment Type: Full-time, intermediate level with potential for advancement

The Miller Group is looking for a network engineer who will assess tickets and resolve or escalate service requests to upper-level support staff. This role requires a self-starter who is able to multi-task while responding to assigned service requests to meet Service Level Agreements and will need to provide technical support via remote support tools/email or phone for various hardware and software applications in a diverse and varying customer environment. A successful applicant will possess superior customer service skills, high computer/technical skills, have an eagerness to learn, be team-oriented and have a strong commitment to excellence. Experience with a Managed Services Provider company (MSP) is preferred.


General Responsibilities:

  • Promptly responding to inquiries received at the Help Desk (by phone, email or text) and accurately diagnosing, prioritizing and documenting the service requests in a ticketing system
  • Gather and analyze information about the customer issue and determine the best way to resolve problem directly or by escalating and dispatching other resources
  • Schedule, maintain and verify local and cloud backups
  • Remote troubleshooting and diagnosis of basic network, software and printing problems
  • Provide first-line software support and work as software support liaison
  • Perform general maintenance on hardware and software in MS Windows environments
  • Install, troubleshoot and maintain TCP/IP WAN/LANs and networked devices
  • Perform virus/malware detection and removal
  • Must be able to communicate critical information with technical and non-technical customers in a courteous and professional manner
  • Provide limited onsite client service as required
  • Receive and document technical equipment as it’s delivered
  • Replace computer hardware as failures occur
  • Initial setup and configuration of new computer hardware for client sites
  • Documentation and data entry — adding entries into a database as needed

Skills:

  • Strong experience with Windows XP/Windows 7/Windows 8/Windows 10
  • Experience with Windows Server Environments 2003/2008 R2/2012 R2 including Active Directory
  • Microsoft Office 2007/2010/2013/2016 experience including Outlook and Office 365
  • Understanding of core networking technologies including DNS, DHCP, and VPN
  • Experience with email setup/configuration (IMAP/ SMTP/ POP)
  • Experience using a help desk ticketing system or PSA tool, preferably Autotask
  • Familiarity with backup administration and disaster recovery processes (cloud, BDR, File Backup)
  • Experience using remote support tools
  • Applying solutions found in the knowledge base and detecting trends from previous customer inquires
  • Above average written and verbal skills

Other Beneficial Skills:

  • RMM tool experience, preferably Autotask AEM
  • SonicWALL, Ubiquiti, Linksys, Cisco, and Araknis networking equipment
  • Virtualization experience (Hyper-V)
  • Scripting experience
  • VOIP experience

Requirements for consideration:

  • Associate’s degree or equivalent education and work experience required
  • Minimum 5 years of experience
  • MCP Required
  • MCSE Preferred
  • Ability to identify and solve problems with limited supervision
  • Comfortable asking for help and escalating tickets
  • Strong problem-solving skills
  • Thorough attention to detail
  • Ability to work in a team-oriented environment
  • Excellent time-tracking and submission of detailed activities with clients for invoicing purposes
  • Ability to safely lift 50 lbs
  • Good understanding of security principles and practices
  • Desire to provide outstanding customer experience
  • Travel: Position requires some travel around the Saint Louis metro area; therefore, a reliable vehicle is required. The Miller Group does reimburse the employee for all company-related mileage incurred and provides company cars to drive during office hours.

Benefits

  • Full health insurance
  • Generous vacation policy
  • Profit-sharing options
  • Friendly Work Environment
  • Company-paid advanced certifications and potential tuition reimbursement

Apply Today