Why VoIP?

VoIP (Voice over IP) Phone Solutions offers a phone system and service hosted completely from the cloud. As the market becomes more and more globalized, keeping up with the competition requires progressive communication technology. Small and medium-sized businesses like yours need the same advanced and reliable communication solutions as large companies do, but without the high costs or frustrating complexity.

There’s a reason why businesses large and small are switching to VoIP. Through its trusted nation-wide partner network, Cytracom offers scalable, HD-quality VoIP solutions with over 150 features. These features include a virtual assistant, voicemail-to-SMS, and powerful call management at a low flat rate. Lower your telecom costs and increase your productivity. Reason enough?

VoIP Phone Features Include:

Mobile Integration

Integrate your mobile devices with the Cytracom Find-Me feature, which enables you to detect the type of call ringing and respond as you see fit. Plus, receive voicemails through your mobile email client!

Call Center Functionality

With the VoIP phone, you can efficiently add up to 2,500 users to our scalable call center module. Includes queues with the ability to set specific ringing strategies, agent monitoring/barging, and much more. Need a unique setup? Our team can configure complex rules to create the perfect solutions for your business.

Advanced Reporting

Drill down and gain access to precise data with Insights, our powerful reporting feature. Create reports easily using filters such as phone number dialed and system user, or let our system provide you with a graph of your data based on your filter and search VoIP settings.

Call Recording

Use this feature to record calls by phone number, ring group, or call queue. Activate scheduling, setup file retention policies, and choose to have files automatically transferred to your server. Listen to call recordings in the Cytracom portal 24/7 anywhere you have access to the internet.

Park Presence

Share a “line” with other users as you would using an old key system. Rather than transferring a call to an extension that may be busy, this feature allows you to park a call to a shared physical key that shows the presence of a caller to other users in the office. VoIP makes it easy.

Centralized Device Management

Administer all your devices from a single point: the Cytracom portal. This feature saves you time and eliminates the need to access each phone individually to make most changes. And with templates, you can perform a complete device setup in less than 3 minutes.

evolution

Evolve - Don't Get Left Behind

Simplify your space and rid your closet of outdated, bulky phone equipment. Stop worrying about the system you have becoming obsolete—Cytracom’s hosted solution will future-proof your business’ communications requirements. What about the phones themselves? Those can become obsolete too, but now you can fully evolve with Cytracom. You’ll never have to pay for devices again. We provide forever free hardware; our device upgrade program lets you keep the equipment up-to-date over time.

Over 150 Enterprise-Class Features

Park Presence
Centralized Device Management
Voicemail to Email/SMS
Auto Attendant
Direct Inward Dialing (DID)
Web Portal Interface
Dial-by-Name Directory
Call Conferencing
Extension Mapping

Soft Phone Support
Holiday Routing
Ring or “Hunt” Groups
Call Queues and Agents
Call Recording
Reporting and Analytics
Custom Hold Music
Cloud Extensions
Intercom/Paging

Find me
Call Activity Filtering
Advanced Call Management
Custom Caller ID Tagging
User Presence Indicators
Incoming Call Blocking
Time Frames
Conference Bridging
Component Based Forwarding

What are our clients saying?

"There are a lot of IT/IS companies out there, and selecting one is a big decision that should not be made in a vacuum. We wanted the relationship to go beyond the exchange of money for a service....we needed a company that actually understood our business, cared about the outcome, and wanted to virtually become a partner with us. We have that in The Miller Group."

- Jeff Sadtler,
West County EMS and Fire Protection District

"TMG provides answers and solves problems almost daily. We rely on them from the day-to-day IT "bugs" and irritations to network design and administration."
-Dave Forsee,
L. E. Sauer Machine Co.

"Now having a relationship with an MSP like The Miller Group and them working with us to develop a plan for the future to ensure that our systems are operating efficiently and as securely as possible will be of substantial benefit to our company for many years to come."
-Bryan Gofort
 Home Service Oil Company

"It was one of the best decisions our office made"... "Without that solution we would have had a major data loss that would have severely impacted our practice."
-Krissy Best
 West County Medical Specialists

"We didn't miss any time. Extremely important for the projects we were working on at the time."
-Daniel Sindelar DMD
Keystone Bio, Inc.

“Mike Miller truly appreciated our mission of helping struggling students find hope, acceptance and a promising future. Over the years, he became part of the LOGOS community and his kindness and generosity helped us create some amazing opportunities for our school and our students. The entire staff at The Miller Group has served as trusted partners to LOGOS since we signed that first contract back in 2006.”
-Dr. Kathy Fenger
Logos School Client Success Story

“The honest, knowledgeable, and highly responsive support staff always produces the least amount of downtime for our business.”
-RIGGS Construction Company

“Contracting with The Miller Group has been the best move for our company’s productivity. They helped not only Mike and I work more efficiently, but our entire company.”
-G Ligthing

“My favorite thing about The Miller Group’s service is the people. They’re the most helpful people I’ve ever worked with. In my business, time is of the essence… They do whatever it takes to get my stories up as soon as possible because sometimes information can’t wait.”
- Dan McLaughlin
Scoops with Danny Mac

“With TMG we get a team and a range of expertise. They are right in our sweet spot…”
- L.E. Sauer

“Our downtime has become non-existent with the Miller Group… I would recommend The Miller Group to others in retail because, simply put, they will fix your IT problems so you don’t have to worry about them anymore.”
- Caleb Harley
All Volleyball

“The staff at TMG quickly grasped the nature of our IT issues and patiently and cost-effectively walked us through every challenge and change needed. Within a very short time, we realized the value of TMG’s “all-covered” support service option and continue it to this day.”
- Mollie Wells
O’Connor Insurance 

“Before TMG our IT issues were a huge source of stress around our office. It’s crazy to think we had more bad days than good for so many years.”
- Amber Lumetta
Cissell Mueller

“The Miller Group came in organized and explained things to my level which made the process much easier than it had ever been.”
- Heitkamp Masonry

“The Miller Group goes above and beyond to provide excellent IT support”
- Jim Watkins
Harbour Group

"When I did have a system crash – TMG was able to restore ALL of my data within 12 hours and have me up and running again. This is invaluable. Every IT firm ensures that your data is backed up and can be restored, but rarely is this ever tested. TMG has most definitely contributed to my success as a small business owner."
-Mary Kraemer
MK Accounting

“We rely on The Miller Group for all of our IT needs”
- David Seiler
Seiler Plastics

“I recommend this company to anyone looking for IT support in all areas.”
- Julie Squires
Air Systems LLC

“The Miller Group’s responsiveness has separated itself from other IT firms.”
- Tom Germeroth
The Germeroth Law Firm

Need IT Support?  We’re here ready to serve you and your staff.

Managing IT for small and medium sized businesses since 1985.

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The Miller Group goes BLUE!

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The Miller Group Achieves Blue Partner Status with Datto Saint Louis, Missouri: October 21, 2019 – The Miller Group announced it has achieved exclusive Blue partner status with Datto, the world’s leading provider of IT solutions delivered through managed service providers (MSPs). Datto Blue status represents the top 5 percent of the company’s partners, worldwide….

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